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When the World Gets Complicated, Who’s Watching Your Receivables? | By Andy Yiacoumi MCICM, Founder & Managing Director, CMS Credit Management Services LLC

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When the World Gets Complicated, Who’s Watching Your Receivables? | By Andy Yiacoumi MCICM, Founder & Managing Director, CMS Credit Management Services LLC

Let me start with a blunt observation. Most businesses operating across the GCC and international markets are significantly better at winning new customers than they are at protecting the revenue those customers are supposed to generate. In stable times, that imbalance is manageable. In the environment we are...

Jun 12, 20265 min readReceivables, Risk Management, Credit Management
The Outsourcing Trap: Why Sending Your Receivables to an Offshore BPO Is Not the Cost Saving It Appears to Be

Receivables, UAE, Cash Flow

The Outsourcing Trap: Why Sending Your Receivables to an Offshore BPO Is Not the Cost Saving It Appears to Be

The trend of outsourcing collections to large process organisations is accelerating. The results tell a different story to the business case. The logic is seductive. A large receivables team is expensive. Salaries, benefits, management overhead, office space. The headcount required to run a meaningful collections operation — with...

Jun 11, 202610 min read
SMEs Default More Often Than Large Corporates

Credit Management, Cash Flow, Receivables, Business Intelligence

SMEs Default More Often Than Large Corporates

The UAE economy is dominated by SMEs — they make up 89% of all businesses and 63.5% of non‑oil GDP. But despite their importance, SMEs consistently show higher default risk than large corporates. This is due to structural differences in capital strength, cash‑flow stability, access to financing, and...

Jun 11, 20262 min read
More Clients, Less Revenue. The Trap Nobody Talks About. CLIENT ACQUISITION & CREDIT RISK

Credit Management, Cash Flow, UAE, Risk Management

More Clients, Less Revenue. The Trap Nobody Talks About. CLIENT ACQUISITION & CREDIT RISK

There is a conversation happening in boardrooms and sales meetings across the GCC that I find deeply frustrating. It goes something like this: “We need more clients. More volume. More contracts signed.” The assumption baked into that thinking — that more clients automatically means more revenue — is...

Jun 11, 20265 min read
Doing the Same Thing and Expecting a Different Outcome. Sound Familiar?

Business Intelligence, Training

Doing the Same Thing and Expecting a Different Outcome. Sound Familiar?

There is a quote attributed to Einstein — whether he actually said it is debated, but the truth of it is not — that defines insanity as doing the same thing over and over and expecting a different result. It is quoted endlessly in business contexts. In leadership...

Jun 9, 20269 min read
Why B2B Companies in the GCC Can’t Afford to Ignore Credit Policy

Cash Flow, UAE, Credit Policy

Why B2B Companies in the GCC Can’t Afford to Ignore Credit Policy

The data is clear: poor credit management is costing GCC businesses millions — and formal credit policies are the fix. Cash flow is the lifeblood of every business. Yet across the GCC, a surprising number of companies — from established corporates to ambitious SMEs — are extending trade credit to customers without a formal credit policy in place. No defined credit limits. No structured approval process. No consistent payment terms. Just trust, relationships, and optimism.

May 7, 20265 min read
The Transient Nature of the UAE Market — And Why Your Business Needs to Be Protected

Credit Management, UAE, Receivables, Risk Management

The Transient Nature of the UAE Market — And Why Your Business Needs to Be Protected

The UAE is one of the most dynamic business environments in the world. Its openness, its tax advantages, and its position as a regional hub attract entrepreneurs, traders and professionals from every corner of the globe. That diversity is one of its greatest strengths.

May 5, 20264 min read

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Understanding UAE Credit Management Laws Every Business Should Know

UAE, Credit Management

Understanding UAE Credit Management Laws Every Business Should Know

May 5, 20265 min read

Introduction

Doing business in the UAE offers enormous opportunity — but it also comes with legal obligations and protections that every company should understand. Whether you are extending credit to clients, chasing overdue invoices, or dealing with a defaulting debtor, knowing the relevant UAE laws will help you act faster and more effectively.

The UAE Commercial Transactions Law

Federal Law No. 18 of 1993 (the Commercial Transactions Law) and its subsequent amendments govern commercial dealings between businesses in the UAE. This law covers contracts, payment obligations, and the rights of creditors when debts go unpaid. It provides a legal framework that, when navigated correctly, strongly supports creditors pursuing legitimate claims.

Cheque Defaults and Criminal Liability

The UAE has historically treated bounced cheques as a criminal offence, not just a civil matter. While recent reforms have decriminalised some cheque-related offences for first-time, low-value cases, issuing a cheque with insufficient funds can still carry serious consequences. Many UAE businesses use post-dated cheques as security — understanding their legal weight is essential.

The Role of the UAE Courts in Debt Recovery

The UAE has a well-established court system for commercial disputes, including the Dubai Courts, Abu Dhabi Courts, and specialised financial courts such as the DIFC Courts and ADGM Courts. Choosing the right jurisdiction can significantly affect the speed and outcome of your case. Free zone companies may have different options available to them.

Out-of-Court Dispute Resolution

The UAE actively encourages alternative dispute resolution (ADR), including mediation and arbitration. The Dubai International Arbitration Centre (DIAC) and the DIFC-LCIA Arbitration Centre are well-regarded institutions. For many B2B disputes, mediation is faster, cheaper, and less damaging to business relationships than full court proceedings.

Recent Reforms: Insolvency and Bankruptcy Law

Federal Decree-Law No. 51 of 2023 introduced significant updates to the UAE's insolvency framework, making it easier for financially distressed companies to restructure rather than face immediate liquidation. As a creditor, understanding these provisions is important — a debtor in formal insolvency proceedings must be approached through the correct legal channels.

Credit Management Best Practices Under UAE Law

To protect your business legally, ensure all credit extended is backed by a signed agreement, include clear payment terms (30, 60, or 90 days), specify the governing law and dispute resolution mechanism, obtain a credit application form from all new clients, and conduct due diligence using Business Intelligence Reports before extending significant credit.

How CMS Can Help

Navigating UAE credit law can be complex. CMS Credit Management Services LLC works alongside our legal partner Al Dahbashi Gray to guide UAE businesses through every stage — from credit policy setup to debt mediation and pre-legal action — ensuring you stay on the right side of the law while protecting your bottom line.

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